Throughout my tenure at Nuvance Health, a leading regional health system in New York's Hudson Valley and Western Connecticut, I held progressively responsible roles, demonstrating expertise in data analysis, strategic decision-making, and operational improvement. As a Senior Decision Support Specialist from 2010 to 2014, I leveraged statistical analysis and predictive modeling to guide strategic initiatives and process improvements, leading to enhanced billing accuracy and revenue recovery. Prior to this, as a Surgical Quality and Operations Analyst and Cardiovascular Research Coordinator, I spearheaded projects that significantly improved patient safety and operational efficiency within surgical and cardiovascular services.

My Role

Senior Decision Support Specialist (2010-2014)

Acted as an internal consultant, leveraging extensive data analysis to provide strategic insights that supported decision-making across multiple departments. Utilized statistical analysis, trend evaluation, and predictive modeling to optimize resources and guide strategic planning.

Led significant process improvement initiatives using Six Sigma methodology and change management techniques, with key projects including:

  • Reducing Coding Anomalies: Spearheaded a project to identify and rectify coding anomalies that were leading to significant financial losses. By implementing targeted improvements and continuous monitoring strategies, we reduced coding errors in specific diagnostic groups by 12%, directly enhancing billing accuracy and increasing revenue recovery.

  • Physician Performance Dashboards: Developed and deployed comprehensive dashboards that tracked physician performance against national benchmarks. This tool enabled data-driven evaluations and fostered a culture of continuous improvement among clinical staff.

Conducted detailed analyses of market share, resource utilization, and patient outcomes, informing strategic decisions and policy adjustments.

Directed response initiatives to industry trends, developing models that anticipated impacts of hospital mergers and guided strategic planning

Surgical Quality and Operations Analyst (2009-2010)

Directed a project that successfully reduced postoperative infections, improving patient safety and reducing hospital stays.

Mined and analyzed clinical data to identify trends and implications, informing and improving surgical practices and decision-making.

Developed and maintained dashboards to monitor surgical performance, presenting insights to surgeons and advisory boards to promote quality improvements.

Collaborated with multiple departments including surgery, medicine, nursing, medical records, and IT, to facilitate data-driven changes and ensure comprehensive operational integration.

Cardiovascular Research Coordinator (2008-2009)

Collected and analyzed clinical events data for Cardiovascular Service Line (CVSL), significantly contributing to operational improvements. Led a project that improved the door-to-balloon time by 21%, enhancing the effectiveness of heart attack interventions.

Acted as a key resource, providing accurate and actionable clinical outcomes data to support cardiovascular services.

Prepared and delivered presentations translating complex data into comprehensible insights for various stakeholders.

Managed clinical data collection in compliance with study protocols, adhering to Good Clinical Practice guidelines across research activities.